📆 Revision Date:
Device registration must be completed any time an HK application is downloaded on a new device, first to maintain a record of all devices in use at each property, and second to allow for HotelKey to remotely wipe device data in the event of device theft.
The process described here is used to register user devices for all HotelKey applications, and to login to an app the first time.
The first time an app is launched, a screen with a Register Device link loads.
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The first time an app is launched, a splash screen with a Register Device link loads. Select Register
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The Select Enterprise popup activates. Select Hotel Enterprise. |
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The Register Device page loads. Send an email to rk.support@hotelkeyapp.com with the subject line “Device Registration” and body text that includes the Device Number shown on the Register Device page, such as: “Please register device #140873 to use [name of the property].” If anyone needs to approve the registration, cc: them on the email. You will receive a response with the Verification Code.
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Once received, Enter the verification code the device is registered, re-open the app and select Login. The Sign in page loads. Enter the username and one-time password provided by the HotelKey team. The system prompts to change the temporary password.
The Change Password popup activates. Enter and confirm the new password, then select Save. |
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Important Notes
Username and temporary password are initially provided by HotelKey. Future requests to create/delete/update users can be fulfilled by the General Manager.
Password Update Requirements
Users are required to change their password every 90 days for security compliance reasons. New passwords must meet the following requirements:
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must contain 6-12 characters consisting of a combination of uppercase and lowercase letters and numeric digits
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cannot be the same as previously used
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cannot be the user's name or the name of the property