Getting Started with TrainKey.
What is TrainKey?
TrainKey is HotelKey’s built-in training solution designed to streamline onboarding and eliminate the need for lengthy training sessions. By using interactive tooltips to guide users through every application flow in real time, TrainKey transforms onboarding into a self-guided journey. Enterprises using TrainKey have reported this has taken the time required for general system mastery from 40 hours to just 4 hours.
TrainKey: Terminology
Term | Definition |
Topic | A TrainKey walkthrough or “flow” |
Track | A container of Topics. Used for organizing and deploying to properties. |
Tooltip | The 'text bubble' containing instructions for next steps. |
Notifications | Alerts users to upcoming events or important items |
TrainKey Topics
TrainKey Topics are walkthrough scenarios that teach the user how to perform a task in real time.
TrainKey Tracks
TrainKey Topics are aligned and categorized into TrainKey Tracks
Can be aligned by roles and can be applicable to specific properties
Examples
Front Desk
Cashiering
Housekeeping and Maintenance
Groups
Using TrainKey
To use TrainKey, simply follow the below steps:
Log into HotelKey. Select a property, and click the Front Desk module.
You’ll be taken to the HotelKey Dashboard view.
On the bottom left hand side of the dashboard, click the “TrainKey” button.
Upon clicking TrainKey, a menu will appear.
To get started, click on the relevant track (category).
Select a topic or search for one in the Search Topic bar.
Once a topic is selected, the system will walk you through how to complete the task, step by step.
Once the topic (task) has been completed, the screen will indicate with a green highlight bar that “You have successfully completed [topic name] TrainKey Module”.
