Getting Started with TrainKey
What is TrainKey?
TrainKey is HotelKey’s state-of-the-art embedded training product called TrainKey allows users to instrument every application, flow, and screen with tags to provide a completely self-guided training tool to significantly reduce staff onboarding and training time.
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Built-in tooltips allow users to dramatically reduce lengthy training sessions and expenses, and allow for a self-guided experience. Enterprises have shared that this has taken their time to train from 40 hours to 4 hours for general system functionality.
TrainKey: Terminology
Term | Definition |
Topic | A TrainKey walkthrough or “flow” |
Track | A container of Topics. Used for organizing and deploying to properties |
Notifications | Alerts users to upcoming events or important items |
TrainKey Topics
TrainKey Topics are walkthrough scenarios that teach the user how to perform a task in real time
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TrainKey Tracks
TrainKey Topics are aligned and categorized into TrainKey Tracks
Can be aligned by roles and applicable to specific properties
Examples
Front Desk
Housekeeping and Maintenance
Group Management
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Using TrainKey
To use TrainKey, simply follow the below steps:
Log into HotelKey. Select a property, and click the Front Desk module.
You’ll be taken to the HotelKey Dashboard view.
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On the bottom left hand side of the dashboard, click the “TrainKey” button.
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Upon clicking TrainKey, a menu will appear:
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To get started, click on the relevant track (category).
Select a topic or search for one in the Search Topic bar.
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Once a topic is selected, the system will walk you through how to complete the task, step by step.
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Once the topic (task) has been completed, the screen will indicate that “Training Mode Completed Successfully”.
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