GuestPad - Downloading App and Registration Flow

https://apps.devops.hotelkeyapp.com/

Download the latest version of the GuestPad application (env specific link can be provided by the HotelKey team)

• Click on INSTALL

Note - after installing the application for the first time, you will need to verify the device. Contact HK Support to assist with the steps to complete the process.

Upon installation, HotelKey GuestPad screen will load.

• Click on Register Device

A series of Selection Screens will appear

• First, Select the property - if prompted - and click on Next

• Next, select InterContinental Hotels Group and click on Next

A prompt to Register Device will load - provide the Device Number to Support and you will receive a verification code to enter

Next, a prompt indicating the GuestPad is waiting for test connection from Frontdesk Application loads.

For first time installation, provide this device number to Support to create/update the GuestPad Profile with the Device Number

From HK Home, Select Frontdesk for the property

Connect to the GuestPad upon log-in

From the Dashboard

• Click on the Arrivals tile

• Select the reservation and click on Check In

Begin the check-in flow
(Welcome, Verify Details, Room Assignment, Payments, etc.)

• When the agent progresses to the Registration Card screen, the registration card will populate onto the GuestPad

• The guest will view the Registration Card on the iPad and will select from the options provided, then click on Next

Signature screen loads

• Guest will sign and click Check In

Once the Guest signs and clicks Confirm, the check-in flow on the web Front Desk will proceed to the last step of the process for the desk agent to complete, make Room Keys.

The guest is now checked in.

Users may always go back to the reservation and manually view the Registration card

• Open the Reservation

• Select Actions

• Click on Registration Card

Upon opening the Registration Card, users can confirm that this has been signed by the guest.

• Registration cards are stored based on the country legal requirement