Stay Requests
Report Description: The Stay Request Report provides a list of reservations with specific remarks, including room preferences, stay requests, housekeeping requests, or booking remarks, on a defined date. This report assists hotel staff in accommodating guests' specific requests and preferences, ensuring a personalized and satisfactory experience during their stay.
Date Range: This report can render the data for up to 365 days
Available Report Columns for Following Sections:
|
Column Name |
Column Description |
Amount Includes Taxes and Fees |
Calculation |
|
Confirmation Number |
Unique identifier for the reservation confirmation |
Not Applicable |
Not Applicable |
|
Guest Name |
Name of the guest associated with the reservation |
Not Applicable |
Not Applicable |
|
Loyalty Tier |
Loyalty tier status of the guest |
Not Applicable |
Not Applicable |
|
Room Number |
Number of the room reserved for the guest (if assigned) |
Not Applicable |
Not Applicable |
|
Room Type |
Type of room reserved |
Not Applicable |
Not Applicable |
|
Connecting Room |
Indicates if the room is a connecting room (does not mean reservation has requested a connecting room) |
Not Applicable |
Not Applicable |
|
Rate Plan |
Pricing plan associated with the reservation |
Not Applicable |
Not Applicable |
|
Adults-Children |
Number of adults and children included in the reservation |
Not Applicable |
Not Applicable |
|
Arrival Date |
Date of the guest's arrival |
Not Applicable |
Not Applicable |
|
Departure Date |
Date of the guest's departure |
Not Applicable |
Not Applicable |
|
Status |
Current status of the reservation |
Not Applicable |
Not Applicable |
|
Requires Assistance |
Indicates if special assistance is required for the reservation |
Not Applicable |
Not Applicable |
|
Room Preferences |
Any specific room preferences requested by the guest |
Not Applicable |
Not Applicable |
|
VIP Tier |
VIP tier status of the guest |
Not Applicable |
Not Applicable |
|
Stay Requests |
Any special requests related to the guest's stay |
Not Applicable |
Not Applicable |
|
Housekeeping Requests |
Any specific housekeeping requests made by the guest |
Not Applicable |
Not Applicable |
|
Booking Remarks |
Remarks or notes entered at the time of booking |
Not Applicable |
Not Applicable |
|
Stay Remarks |
Remarks or notes related to the guest's stay |
Not Applicable |
Not Applicable |
|
Housekeeping Remarks |
Remarks or notes related to housekeeping services |
Not Applicable |
Not Applicable |
|
Type |
Type of stay request or remark |
Not Applicable |
Not Applicable |
Misc Report Information:
Available Features:
-
Export: ability to download and save the file into an alternate format.
-
Filter: filter a range of data based on criteria defined by the user.
-
Highlight: also known as conditional formatting is the ability to highlight certain values making them easier to identify.
-
Group By: ability to group data by All, Room Requests, Stay Requests or Housekeeping Requests
-
Pie Chart: ability to view “group by” (Room Requests, Stay Requests or Housekeeping Requests) data in a Pie Chart.
Available Configuration:
-
User Preferences: allows the user to customize their report view by repositioning or removing columns.
-
Property Preferences: allows the property to customize the report view for all users by repositioning or removing columns.
Baseline Configuration:
-
Property Preferences Settings:
-
Following columns to be disabled for initial deployment:
-
Connecting Room
-
Booking Remarks
-
Housekeeping Remarks
-
VIP Tier
-
Requires Assistance
-
-