Turn Away Reason Report .ng
Turn Away Reason Report
Report Description: Turnaway Reasons are the specific explanations selected or provided by a booker when they opt not to proceed with creating a reservation. These reasons capture the factors influencing the decision to backtrack during the reservation process, offering insights into booking behavior and potential areas for improvement in the booking experience.
Date Range: This report can render the data for up to 365 days in the past or future.
Available Report Columns for Following Sections:
Column Name | Column Description | Amount Includes Taxes and Fees | Calculation |
Date | The date the turn away was recorded | Not Applicable | Not Applicable |
Username | The user who was making the reservation and recorded the turn away reason | Not Applicable | Not Applicable |
Turnaway Reason | Name of the Reason, Examples: WRONG LOCATION NO AMENITY ROOM TYPE NOT AVAILABLE RATE RESISTANCE | Not Applicable | Not Applicable |
Turn Away Count | The total number of turn aways recorded against the reason code on the specified date | Not Applicable | Not Applicable |
Misc Report Information:
Available Features:
Export: ability to download and save the file into an alternate format.
Filter: filter a range of data based on criteria defined by the user.
Highlight: also known as conditional formatting is the ability to highlight certain values making them easier to identify.
Available Configuration:
User Preferences: allows the user to customize their report view by repositioning or removing columns.
Property Preferences: allows the property to customize the report view for all users by repositioning or removing columns.
Baseline Configuration:
Property Preferences Settings:
Following columns to be disabled for initial deployment:
None