Turn Away Reason Report
Report Description: Turnaway Reasons are the specific explanations selected or provided by a booker when they opt not to proceed with creating a reservation. These reasons capture the factors influencing the decision to backtrack during the reservation process, offering insights into booking behavior and potential areas for improvement in the booking experience.
Date Range: This report can render the data for up to 365 days in the past or future.
Available Report Columns for Following Sections:
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Column Name |
Column Description |
Amount Includes Taxes and Fees |
Calculation |
|
Date |
The date the turn away was recorded |
Not Applicable |
Not Applicable |
|
Username |
The user who was making the reservation and recorded the turn away reason |
Not Applicable |
Not Applicable |
|
Turnaway Reason |
Name of the Reason, Examples:
WRONG LOCATION
NO AMENITY
ROOM TYPE NOT AVAILABLE
RATE RESISTANCE |
Not Applicable |
Not Applicable |
|
Turn Away Count |
The total number of turn aways recorded against the reason code on the specified date |
Not Applicable |
Not Applicable |
Misc Report Information:
Available Features:
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Export: ability to download and save the file into an alternate format.
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Filter: filter a range of data based on criteria defined by the user.
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Highlight: also known as conditional formatting is the ability to highlight certain values making them easier to identify.
Available Configuration:
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User Preferences: allows the user to customize their report view by repositioning or removing columns.
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Property Preferences: allows the property to customize the report view for all users by repositioning or removing columns.
Baseline Configuration:
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Property Preferences Settings:
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Following columns to be disabled for initial deployment:
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None
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