Skip to main content
Skip table of contents

Add a Pet to a Reservation .ng

📆 Revision Date:

The following steps cover how to apply a Pet Policy/Fee.

On Frontdesk from HK-Home

Select Search Reservations on the Dashboard page.

Screenshot 2025-01-03 at 10.48.31 AM.png

The Search Reservations page loads. Search for the reservation by guest name or confirmation number.

Select the applicable reservation.

Screenshot 2025-01-03 at 10.49.10 AM.png

The reservation details page loads.

Select Stay tab.

Screenshot 2025-01-06 at 3.57.28 PM.png

In the Stay tab, select the Manage Pets button.

Screenshot 2025-01-06 at 3.58.14 PM.png

A Pet Details popup activates.

Select Add New Pet.

Screenshot 2024-03-25 at 6.12.46 PM.png

Select the applicable type of Pet Policy associated for reservation.

In this example, we choose the Pet Policy option that has a fee.

Screenshot 2025-01-03 at 10.54.02 AM.png

The pet page loads. Select the date ranges for the charges to be placed and select Next

Note - Charges are placed per day in the folio therefore if the pet fee is a one time fee, select the same start and end date.

Screenshot 2024-03-25 at 6.14.12 PM.png

Charge details of the pet fee are shown in the next screen.

Select the Next button.

Screenshot 2024-03-25 at 6.15.14 PM.png

The confirmation page will appear.

Once you confirm details are correct, select Confirm.

Screenshot 2024-03-25 at 6.16.02 PM.png

Once you select confirm, all charges will be placed on the folio.

You will be able to see the number of pets added to the reservation in the Manage Pets area of the Stay tab

Screenshot 2025-01-03 at 10.55.28 AM.png

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.