Attrition Policy

📆 Revision Date: 24 Oct 2025

Attrition Policy

An Attrition Policy in a hotel group block agreement outlines the minimum number of rooms a group is required to fill (or "pick up") out of the total rooms contracted. It protects the hotel from revenue loss if the group fails to use all the rooms they originally committed to. Typically, the policy specifies a percentage (e.g., 80% attrition), meaning the group is financially responsible for at least 80% of the blocked rooms—even if they are not ultimately used. If actual pickup falls below this threshold, the group may owe an attrition fee based on the unoccupied rooms. This policy ensures the hotel can forecast occupancy and revenue accurately while providing flexibility to groups within agreed limits.

Navigate to Home > Event Administration > Policies > Attrition Policy	Event Administration > Policies Menu
Accessing and Creating an Attrition Policy The Attrition Policies screen displays a list of all existing attrition policies available for use with group blocks. To create a new policy: Navigate to the Attrition Policies screen. Click the blue Add New button in the top-right corner to begin creating a new attrition policy.	Attrition Policy: Create New
Adding an Attrition Policy When the Add Attrition Policy screen appears, complete the following fields: Name Enter a clear and descriptive name for the attrition policy. Example: `75 PCT Attrition` Code Provide a unique code or identifier for the policy. Charge Type Select the charge type that will be applied when attrition fees are charged. Note: Attrition applies to guest rooms, so be sure to choose a charge type that is linked to guest room revenue. Maximum Attrition Enter the maximum percentage of room pick-up that must be met to avoid an attrition penalty. Example: `75%` After completing all required fields, click the blue Save button to create and save the new attrition policy.	Attrition Policy: Add Attrition Policy
Confirmation After saving, you will be returned to the Attrition Policies listing screen. Your newly created policy will now appear in the list and is available for selection when configuring events.	Attrition Policies: Policy Created
🔄 Inactivating a Attrition Policy To deactivate a attrition policy: From the Attrition Policies listing screen, locate and select the policy you wish to inactivate. In the policy header, click the Active toggle to switch it off. Once inactivated, the policy will no longer appear in the Attrition Policies listing and will not be available for selection on new events.	Attrition Policies: Select Policy to Inactivate Attrition Policies: Active Toggle Attrition Policies: Policy Removed
🔁 Reactivating an Inactive Attrition Policy To reactivate a attrition policy: Navigate to the Attrition Policies listing screen. Use the filter option to display All or Inactive policies. Active policies are marked with a green sidebar. Inactive policies are marked with a grey sidebar. Locate the inactive policy you wish to reactivate and click to open it. In the policy header, toggle the Inactive switch to ON. The policy is now reactivated and will appear in the main Attrition Policies listing screen, making it available for use again.	Attrition Policies: Filter Attrition Policies: Select Inactive Policy Attrition Policies: Inactive Toggle Attrition Policies: Policy Reactivated