Cancel Activity Booking, With or Without Refund

Use the filters on the Calendar to locate the applicable activity instance.

Select the activity instance for which the guest is cancelling.

The activity instance details panel opens.

In the Bookings section, select the booking to be cancelled.

Click here to continue the cancellation with no refund.

Otherwise continue to the next step below.

The activity booking details panel opens.

Select Cancel.

A Cancel Booking confirmation popup activates.

Select Continue.

Where there’s a refund due to the guest, an Error popup displays.

Scroll down to the Activity Billing section and select the Payment item(s) to be refunded, as shown.

Note that only Payment items are available for selection.

Select Refund to continue.

Note that the Refund link is inactive until at least one item is selected.

A Refund Details popup activates.

Complete the popup fields.

Note that required fields will vary by property.

When all fields are complete select Refund.

The activity booking details panel opens.

Select Cancel.

A Cancel Booking confirmation popup activates.

Select Continue.

The popup closes and the activity booking status is updated to CANCELLED.