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📆 Revision Date:

Event Comments and Replies in EventKey – Overview & Benefits

Overview:

In EventKey, each Event Record (Reservation) includes a built-in commenting feature that allows users to:

  • Post comments directly on the event.

  • Attach a File to the comment.

  • Reply to existing comments, creating a threaded discussion.

These comments are time-stamped and attributed to the user who posted them, ensuring a clear communication trail throughout the lifecycle of the event.

Navigate to Home > Event Management

EventKey Dashboard (Home Screen)

To begin, navigate to the Dashboard and use the Search box to locate the event.

Enter the full or partial Event Name into the search field. The system will display a list of matching events, or, if there is an exact match, it will appear directly.

Once you’ve identified the correct event, simply click on the event name to open it.

Event Search Field

Event Search Results

Accessing the Comments Section

To view or add comments on an Event Record (Reservation):

  1. Scroll to the bottom of the Event Record page.

  2. Locate the Comments section.

  3. Click on "Comments" to expand and open the section.

Once opened, you can view existing comments, edit existing comments, add attachments, post a new one, or reply to previous comments.

Comments Section.png

Event Records - Comments Section

Adding a New Comment

  1. Click into the Add Comment box at the bottom of the Comments section.

  2. As soon as you start typing, a Rich Text Editor will appear. This editor allows you to format your comment using options such as:

    • Bold, Italic, and Underline

    • Bullet points or numbered lists

    • Font size and more

  3. Format your text as needed using the toolbar at the top of the editor.

  4. When you're ready to post your comment, click the blue "Save" button to submit it.

Your comment will then appear in the thread, visible to other users with access to the Event Record.

Comments Section - Add a New Comment

Comments Section - Rich Text Editor

posted comments.png

Comments Section - Posted Comment

Managing Comments

After a comment is posted, the following options are available:

  • Reply – Click to respond directly to the comment and create a threaded conversation.

  • Edit – If you are the original author of the comment, you can make changes by clicking the Edit option.

  • Delete – If you posted the comment, you will also have the option to Delete it.

  • Add File – Attach a file to the comment if additional documentation or reference material is needed.

These tools help keep communication clear, organized, and collaborative within the Event Record.

comments tool bar.png

Comments Section - Comments Toolbar

Replying to a Comment

  1. Click the Reply button below the comment you want to respond to.

  2. A Rich Text Editor will appear. Type your reply in the text box provided.

  3. Use the formatting toolbar as needed to apply styles such as:

    • Bold

    • Italic

    • Underline

    • Bullet points, links, etc.

  4. When you're finished, click the blue "Save" button to post your reply.

Your reply will appear nested under the original comment, keeping the conversation organized and easy to follow.

Manage comments - Reply

Comments - Posted REsponse.png

Manage Comments - Posted Response

Editing a Comment

To update a comment you’ve previously posted:

  1. Locate your comment and click Edit.

  2. The Rich Text Editor will appear, allowing you to make changes to the text.

  3. After making your edits, click the blue "Save" button to update the comment.

  4. The system will save your changes and return you to the Comments section.

✏️ Note: The word "edited" will appear next to the date and time of the comment to indicate that changes were made.

Manage Comments - Edit Comment

Manage Comments - Rich Text Editor

Manage Comments - Edit Confirmation

Attaching a File to a Comment

  1. To attach a file, locate the comment you want to add the file to and click Add File.

  2. A file picker window will appear. Use this window to browse your computer and select the file you wish to upload.

  3. Once the file is selected, it will automatically upload and appear below the associated comment.

  4. After the file is uploaded, you have the following options:

    • Download – Click to download a copy of the file to your device.

    • Open – Click the file name to view it in your browser (for supported file types).

    • Remove File – Click to delete the file from the comment, if no longer needed.

Comments - Add File.png

Manage Comments - Attach File

Manage Comments - Attach File

Manage Comments - Review Attachment

Deleting a Comment

If you need to delete a comment you’ve posted, follow these steps:

  1. Locate your comment and click Delete beneath the comment text.

  2. A Delete Comment confirmation screen will appear.

  3. Click the red "Delete" button to confirm.

  4. The comment will be permanently removed, and you will be returned to the Comments section.

⚠️ Note: Only the user who posted the comment can delete it.

Manage Comments - Delete a Comment

Manage Comments - Delete Comment Confirmation

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