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Event Auto Actions

📆 Revision Date:

Event Auto Actions Overview

Event Auto Actions in EventKey allow you to automate task creation and assignment based on specific triggers or conditions. This feature helps ensure that important follow-ups and actions are never missed by automatically generating tasks for the appropriate team members. For example, if an event inquiry remains open for more than 15 days, the system can automatically create and assign a follow-up task to the event coordinator. By using Auto Actions, properties can streamline workflows, maintain accountability, and improve response times throughout the event management process.

🛑 Prerequisites

Before creating an Event Auto Task, ensure that an Event Task Type named AUTO_TASK has been created. This task type is required for Event Auto Actions to generate automated tasks.

Navigate to Home > Event Administration > Advanced Setup > Event Auto Actions

Advanced Setup_Event Auto Actions.png

Advanced Setup > Event Auto Actions

Accessing and Creating Event Auto Actions

The Event Auto Actions screen displays a list of all existing auto actions available for use.

To create a new auto action:

  1. Navigate to the Event Auto Actions screen.

  2. Click the blue Add New button in the top-right corner to begin creating a new auto action.

Event Auto Actions_Add New.png

Event Auto Actions_Add New

Add Event Auto Action

The Add Event Auto Action screen allows you to set up a new automated task (Auto Action) in EventKey. Follow the steps below to complete the setup.

1. General Information

Name:
Enter a name for the Auto Action.
Example: Internal Event Coordination

Code:
Enter a unique code or identifier for the Auto Action.

2. Assignee Type

Use the dropdown menu to select who the Auto Task should be assigned to. Options include:

  • Event Owner: Tasks are assigned to all coordinators listed as an Event Owner.

  • Event Coordinator: Tasks are assigned to all coordinators listed as an Event Coordinator.

  • Custom: Select specific coordinators to assign the task to.

3. Action Notes

Enter the description of the action that should appear as the “To Do” item when the task is created.

4. Condition Groups

Condition Groups define the triggers that cause the Auto Task to be created.

Description:
Enter a name for the condition.
Example: Internal Event Coordination

Key:
Use the dropdown to select the trigger that will create the Auto Task. Options include:

  • Days Before Started

  • Days Before Cancelled

  • Days Since Confirmed

  • Days Since Ended

  • Days Since Inquiry

  • Days Since Prospect

  • Days Since Started

  • Days Since Tentative

  • Deposit Pending Amount

  • Event Status

Operator:
Select the condition operator. Options include:

  • Equals

  • Greater or Equal

  • Greater Than

  • Less or Equal

  • Less Than

Value:
Enter the numeric or text value that must be met to satisfy the selected operator (condition).

5. Adding Additional Conditions

To include more criteria:

  • Click Add Condition to add another condition within the same group.

  • Click Add Condition Group to create a separate group of conditions.

6. Save the Auto Action

When all required fields are complete, click the Save button (blue) to create the new Auto Action.

Auto Event Action_Setup.png

Event Auto Actions_Setup

Confirmation

After saving, you will be returned to the Event Auto Actions listing screen.
Your newly created auto action will now appear in the list and creating tasks automatically based on the conditions setup.

Auto Actions_New Action Created.png

Event Auto Actions: New Action Created

🔄 Inactivating a Event Auto Action

To deactivate a auto action

  1. From the Event Auto Actions listing screen, locate and select the auto action you wish to inactivate.

  2. In the auto action header, click the Active toggle to switch it off.

Once inactivated, the auto action will no longer appear in the Event Auto Actions listing and will no longer auto generate tasks.

Auto Action_Select to Inactivate.png

Event Auto Actions: Select Action to Inactivate

Auto Actions_Active Toggle.png

Event Auto Action: Active Toggle

Event Auto Actions_Action Inactivated.png

Event Auto Actions: Auto Action Inactivated

🔁 Reactivating a Event Auto Action

To reactivate a auto task:

  1. Navigate to the Event Auto Actions listing screen.

  2. Use the filter option to display All or Inactive auto actions.

    • Active auto actions are marked with a green sidebar.

    • Inactive auto actions are marked with a grey sidebar.

  3. Locate the inactive auto action you wish to reactivate and click to open it.

  4. In the auto task header, toggle the Inactive switch to ON.

The auto task is now reactivated and will appear in the main Event Auto Actions listing screen. Auto Task creations will resume based on the conditions configured on the task.

Event Auto Actions_Filter.png

Event Auto Actions: Filter

Auto Actions_Select to Reactivate.png

Event Auto Actions: Select to Reactivate

Event Auto Actions_Inactive Toggle.png

Event Auto Actions: Inactive Toggle

Auto Actions_Reactivated.png

Event Auto Actions Reactivated

🖥️ Where “Event Auto Actions” Appears in the User Interface (UI)

Event Auto Actions will appear under the “Tasks” section with a task type labeled “Auto Task.”

Event Auto Actions_Auto Task.png

Event Auto Actions: Auto Task

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