Event Turn Away Reason Code Report
📆 Revision Date:
The Event Turn Away Reason Report is designed to help users understand why potential event business was not secured. This report tracks and categorizes all turned-away event inquiries or leads, providing insight into the specific reasons why a booking was declined, lost, or not pursued.
By capturing this data, the report enables event managers, sales teams, and leadership to identify common trends or barriers to conversion—such as lack of availability, budget constraints, or mismatched client requirements—and take action to improve future business capture rates.
Report Date Range: This report can render the data for up to 365 days in the past.
Event Turn Away Reason Code Report - Details Section
Event Turn Away Reason Code Report - Details Section
Event Turn Away Reason Code Report - Summary Section
Event Turn Away Reason Code Report - Summary Section
Event Turn Away Reason Code Report – Dynamic View Overview
The Event Turn Away Reason Code Report (Dynamic View) includes 7 columns of data. Users can customize the view by repositioning or hiding columns using the Configure (⚙️) icon located on the report page.
Below is a list of all available column names along with their descriptions.
Column Name | Column Description | Amount Includes Taxes and Fees | Amount Calculation or Source of Data |
Code | A short, unique identifier used to represent the Turn Away Reason name. |
| This value is sourced from the Code field on the Edit Event Turn Away Reason Code screen in EK Admin. |
Date | A specific point in time expressed as a day |
| Not Applicable |
Event Confirmation Number | A unique code that identifies the event confirmation. |
| Not Applicable |
Event Type | This field further categorizes the event, for example, as Social, Wedding, or Conference. |
| The value is sourced from the Select Proposal Type field entered on the Create a Proposal screen. |
Name | The name of the Turn Away Reason. |
| This value is sourced from the Name field on the Edit Event Turn Away Reason Code screen in EK Admin. |
Number of Events | The number of times a specific Turn Away code was applied on the selected date.. |
| Number of Events = Sum of the Turn Away Code |
User Name | The unique identifier assigned to an individual user within the system. |
| Not Applicable |
Miscellaneous Report Information
Available Features:
Export
Allows you to download and save the report in different file formats (e.g., Excel, PDF) for offline use or sharing.Filter
Enables you to narrow down the data by applying criteria you define, so you can focus on specific information.Group By
Provides the option to organize data based on Date.Highlight (Conditional Formatting)
Automatically highlights certain values based on rules you set, making key data easier to spot at a glance.
Available Configuration:
User Preferences
Customize your personal report view by rearranging, showing, or hiding columns according to your needs.Property Preferences
Configure the default report layout for all users at the property level by repositioning or disabling columns to streamline the view.
Baseline Configuration:
Property Preferences Settings
The following columns will be disabled for the initial deployment:
Not Applicable