In House Credit Card Top-Up Batch Process for Reservations .ng

Revision Date: 03 Feb 2026

The In House Credit Card Top-Up Batch Process allows users to automatically increase credit card authorization amounts for in-house and pending departure reservations. This functionality ensures that each eligible reservation has sufficient authorization to cover current and projected charges, reducing payment failures, folio imbalances, and checkout delays.

This process mirrors the authorization top-up logic performed during Night Audit and enables users to manually trigger the batch process from the Front Desk Web application.

The batch process identifies reservations that:

Are In-House or Pending Departure
Have Primary Method of Payment as Credit Card
Have insufficient authorization to cover expected charges

The system automatically performs authorization top-ups based on configured percentage and authorization rules.

From the Dashboard

Click on More from the menu panel.
Select Batch Process.

Batch Process screen opens.

Click on In House Credit Card Top-Up

Review Batch Process Screen

The In House Credit Card Top-Up screen will open.

Click Run.
Review the following details:
- Description explaining automatic authorization top-ups.
- Run button to initiate the batch process.
- Results section displaying previous batch runs.

Run the Batch Process

A User Consent popup will appear.

Review the confirmation message.

Click:
- Yes to proceed with the batch process.
- No, Cancel to close the popup without initiating the process.

Monitor Batch Process Execution

Once confirmed Yes , the system will:
- Start the batch process.
- Display a success notification indicating process initiation.
The process status will appear in the Results section.
If the batch process is running:
- Progress indicator will be displayed.
- Run button will remain disabled until completion.

Review Batch Process Results

The Results section displays:

Authorized Date – Date and time when the batch was executed.
User ID – User who initiated the batch process.
Cards Authorized – Number of successful authorization top-ups.
Cards Failed – Number of failed authorization attempts.

View Failed Authorization Details

Click View next to the failed batch entry.

The system displays reservations where authorization top-up failed.

Review failed reservations for further action or manual correction.

Important Notes:

Batch process applies only to:
- In-House reservations
- Pending departure reservations
- Credit card primary payment method
The system excludes:
- Virtual Credit Cards (VCC)
- Reservations with sufficient authorization
- Reservations without active authorization records
Top-up amount is calculated using configured authorization percentage rules.
If multiple authorizations exist, the system uses the nearest active authorization.

Only one batch process can run at a time.
Results history displays the last seven days of batch executions.
Failed authorization attempts are displayed only in batch reports and not in payment history or audit logs.