📆 Revision Date:
Manager Charge Adjustments are used as another way to provide negative payments that will act as a refund in the PMS. Manager Charge Adjustments can be seen on the guest receipt when the guest wishes to see the adjustment details
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Select Search Reservations on the Dashboard page. |
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Find the applicable reservation by performing a search. Search by Date, Guest Name, Confirmation or Room Number and then select Search. Note - You can filter the results further by selecting the Status button and one of the options listed Once you have located the reservation, click on it |
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The reservation details page loads to the Guest tab by default. Select the Folio tab Click on the Charge button
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Toggle Manager Charge Adjustment ON Select the accompanying charge category and the amount you wish to adjust and click on Next In this example, we are applying a credit to Guest Room Accommodation for $50 |
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Add Charge screen activates Notice the charge amount posted shows in negative amount Add remarks for the adjustment and select Next
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Confirmation screen loads Review the adjustments and click on Confirm
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The guest Folio now reflects the original charge and the charge adjustment applied. The guest can easily see the adjustment
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