Modify a Reservation Room Type .ng

Select Search Reservations on the Dashboard.

Locate the applicable reservation in the search page and click its blue booking details button.

The booking details page loads with the Guest tab selected by default.

Select the Stay tab.

In the Stay tab, select the blue Room Type button.

A Select Room Type popup activates.

Select the desired new room type.

When a room type is selected the blue Next and Complimentary Upgrade buttons are enabled.

To process the change with upgrade charges added, select the blue Next button.

To process the change with no upgrade fees added, select the blue Complimentary Upgrade button.

A Room Type Change popup activates.

The top example shows the popup for a change being processed with charges, the bottom example shows a complimentary upgrade.

Notice that the COMPLIMENTARY option is automatically toggled on when the Complimentary Upgrade button is selected to activate this popup (bottom example), otherwise it remains in the default, off position (top example).

Select the COMPLIMENTARY toggle to reverse it from off to on, or vice-versa.

Select a ROOM MOVE REASON CODE from the dropdown list.

When a reason is selected the blue Next button activates.

Room Move Rate popup activates.

Select one of the following options:

• Keep Current Rate - retains the current rate plan on the current room type and applies it to the new room type.

• Use New Rate - applies the rate on the new room type to the reservation

• Rate Override - allows for a customized rate to be applied to the reservation for the specified dates

  • Enter the new rate one the beginning date of the room move and click on Post to apply the changes.

  • Click Save to complete the change.

When action is completed, system will provide the message “Room Type Changed Successfully”