Refund a Payment

Select Search Reservations on the Dashboard page.

Find the applicable reservation by performing a search. Search by Date, Guest Name, Confirmation or Room Number and then select Search.

Note - You can filter the results further by selecting the Status button and one of the options listed

Once you have located the reservation, click on it

The reservation details page loads to the Guest tab by default.

Select the Folio tab

Locate the payment that needs to be refunded and check the box for the row.

Click on Refund

The refund screen activates.

Select a Refund Code from the dropdown and verify the amount

Enter Remarks

Click on Next to proceed

A confirmation page displaying PREVIOUS DETAILS and MODIFIED DETAILS loads.

Select Confirm at the upper right to proceed.

The payment is refunded on the Folio tab of the reservation.