HotelKey Application Knowledge Base
📆 Revision Date:
Front Desk
- Reservations
- Managing Folios
- Check In / Check Out
- House Accounts
- Start / End Shift
- Check Availability for Future Dates
- Search for a Reservation
- Add a Stay Remark to an In House Reservation
- Move Room - In House Reservation
- Lost & Found
- Night Audit
- Business Day Close
- Payments: Web Link Registration and Payments
Housekeeping & Maintenance
- Mark a Single Room as Clean, Dirty or Ready For Guest
- Set Housekeeping Status for Multiple Rooms
- Assign Single Room to a Housekeeper
- Express Assign Rooms to Housekeepers
- Un-Assign a Housekeeper from a Room
- Print Housekeeping Assignment Sheet
- Create a General Maintenance, Non-Rentable or Rentable Issue
- Mark Issue Fixed
Companies & Direct Bill
- Search Company Billing Details Overview
- Add New Direct Bill Company
- Add Payment Source to a Direct Bill Company
- Add New Charge Type to a Direct Bill Company
- Edit Company Booking Instructions
- Change Billing Period Days for a Company
- Toggle Company Auto-Invoicing On/Off
- Attach Company Rate Plan and Contract Period
- Accounts Receivable Menu
Group Management
- Create a Group Master
- Create a Company Group Master
- Create a Group Member Reservation
- Attach a Reservation to a Group
- Detach a Reservation from a Group
- View Group Member Reservations
- Add a Group Rooming List
- Print a Group Rooming List
- Cancel a Group Master
- Create Shoulder Days for a Group Block
- Modify Group Block Rate
- Group Check In
- Group Check Out
Manage Rates & Restrictions (Rate Calendar)
- Check Rate Update Logs
- Open/Close Inventory on Rate Plans and Room Types
- Set Restrictions on Rate Plans
- Apply Close to Arrival on House Inventory - Apply and Remove
- Min/Max LOS on House Inventory - Apply and Remove
- Allow for Overbooking on Room Types and Rate Plans
- Check Rates for Future Date
- Close Inventory for a Rate Group when Revenue Threshold Exceeds
- Create Seasons / Add BAR Levels to Seasons - Activate and Deactivate a season
- Modify BAR Levels on a Season
- Occupancy / Revenue Notifications - Add and Remove
- Manage Room Type Pricing
- Update Rates for a Single Day from Rate Calendar
Manage Rate Plans (Rate Administration)
- Rate Plan Configuration How-To
- Rate Plans - Add, Activate, Edit
- Create a Standalone Rate Plan
- Create a Derived Rate Plan
- Create a Rate Group
- Change an Existing Rate Plan to a Derived Rate Plan
- Add New Cancellation Policy
- Edit or Deactivate a Cancellation Policy
- Room Types: Create, Activate, Edit, Deactivate
- Creating Packages
- Corporate ID - Creating, Attaching and Booking