Service Charges | HotelKey Knowledge Base

📆 Revision Date: 2025-10-29

Service Charge Overview

A Service Charge in EventKey is an additional fee applied to an event, typically calculated as a percentage of the event’s total charges. It is often used to cover administrative costs, staffing, or general service provided by the venue. This charge is automatically applied to the event’s invoice and can be allocated to specific components such as food, beverages, room rentals, or other services. The service charge ensures consistent compensation for services rendered and can be customized within the system based on the type or size of the event.

Navigate to Home > Event Administration > Pricing > Service Charge	Pricing > Service Charge
Accessing and Creating a Service Charge The Service Charge screen displays a list of all existing service charges available for use with an event. To create a new service charge: Navigate to the Service Charges screen. Click the blue Add New button in the top-right corner to begin creating a new service charge.	Service Charge: Add New Service Charge
Adding a Service Charge When you open the Add Service Charge screen, complete the following fields to set up the service charge: Name Enter a clear and descriptive name for the service charge. Example: Service Charge 25% Code Provide a unique code or identifier for the service charge. Select Spaces If the service charge should apply to specific spaces, select the relevant spaces. Leave this field blank if it does not apply to any space. Note: When booking a selected space, the service charge will be automatically applied. Select Packages If the service charge should apply to specific packages, select the relevant packages. Leave this field blank if it does not apply. Note: When booking a selected package, the service charge will be automatically applied. Select Charge Type Choose the type of charge that will be applied when service charge fees are added. Editable If you want the service charge amount to be adjustable during event creation, toggle ON. Amount or Percentage Select whether the service charge is a fixed amount or a percentage, then enter the corresponding value. Save Once all information is entered, click the blue Save button to complete the setup.	Service Charge: Setup
Confirmation After saving, you will be returned to the Service Charges listing screen. Your newly created service charge will now appear in the list and is available for selection when configuring events.	Service Charge Created
Deleting a Service Charge Currently, there is no option to inactivate a service charge, but you can permanently delete it from the system. To delete a service charge: Locate the service charge on the Service Charge selection screen and click to open it. In the upper-right corner, click the red Delete button. A confirmation screen will appear. Click the red Delete button again to confirm and permanently remove the service charge. Important: Once a service charge is deleted, it cannot be recovered. The only way to restore it is to recreate the service charge from scratch.	Service Charge: Select Service Charge Service Charge: Delete