📆 Revision Date:
Follow the steps below to check a guest in for their stay, room assigned or not assigned. Steps are included to toggle on or off the incidental pre-set amount upon authorization.
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Select Search Reservations on the Dashboard.
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Select Search Reservations |
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Locate the applicable reservation in the search page and select anywhere within the reservation to access. |
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The booking details page loads with the Guest tab selected by default. If a room number is already assigned for the reservation, as shown in the example at right, Select Check In and skip ahead to continue with check in steps. Otherwise, go to the next step to assign a room.
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Assign the room number - Select the Stay tab and Select Assign |
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Select the applicable room number from the list of rooms, then select Assign. |
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The room number is assigned on the reservation. Select Check In.
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The Welcome panel loads. Confirm stay details and edit if necessary. Select Next. |
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The Verify Guest Details panel loads. Confirm guest details and update as necessary. When changes are complete select Next. |
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The Stay Enhancement panel will load, if applicable to your hotel. Skip if this feature is not applicable. Confirm any stay enhancements a guest may desire if your hotel offers them. When changes are complete select Next. |
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The Room Assignment panel loads. Confirm room details and update as necessary. When changes are complete select Next. |
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The Payments panel loads. If an amount due is shown for the reservation, as in the example at right, payment must be collected. Select the applicable amount in the Choose Amount section and then scroll down. |
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Select the applicable payment type in the Choose Payment Method section. In this example, we used the Cash option.
A popup activates for entry of payment details. Complete the popup and select ACCEPT [dollar amount].
The payment is applied and the popup closes.
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The Registration Card panel loads. Review registration details with the guest. Select Check In. |
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A Room Keys panel loads. If applicable to your hotel, select Make New Key. When completed, select Reservation or Arrivals to go to respective section. |
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Mark Room Ready During Check-In Flow
Front desk agents can update a room's housekeeping status to "Clean" or "Ready for Guest" directly within the Check-In modal. This eliminates the need to navigate to external Housekeeping modules when assigning an unready room, with alerts governed by a property-level configuration.
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Scenario A: Checking in with a Pre-assigned Dirty Room Navigate to the Arrivals list and select a reservation with a pre-assigned room that is currently in Click Check In to initiate the workflow. |
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Upon reaching the room assignment step, the system alerts the agent that the room is not ready. |
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The agent can select the "Mark Room Clean" or "Mark Room Ready for Guest" action directly within the Check-In modal. |
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The room status instantly updates to |
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Scenario B: Manually Assigning a Dirty Room During Check-In Navigate to the Arrivals list and select a reservation to begin the check-in process. Click Check In to initiate the workflow. |
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Upon reaching the room assignment step, click Change Room and opt for manual room assignment. |
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Select a room that is currently in
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The system alerts the agent of the unready status and presents the "Mark Room Clean" or "Mark Room Ready for Guest" action within the modal. |
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The room status instantly updates to |
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