Check In a Reservation (pre-assigned and un-assigned) .ng
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Follow the steps below to check a guest in for their stay. Steps are included for reservations with the room number pre-assigned and reservations with no room number assigned.
Select Search Reservations on the Dashboard. | ![]() Select Search Reservations |
Locate the applicable reservation in the search page and select anywhere within the reservation to access. | ![]() Select Applicable Reservation |
The booking details page loads with the Guest tab selected by default. If a room number is already assigned for the reservation, as shown in the example at right, Select Check In and skip ahead to continue with check in steps. Otherwise, go to the next step to assign a room. | ![]() Booking Details Page - Room Number Pre-Assigned |
Assign the room number - Select the Stay tab and Select Assign | ![]() Booking Details Stay Tab - Room Number Link |
Select the applicable room number from the list of rooms, then select Assign. | ![]() Room List - GRID VIEW |
The room number is assigned on the reservation. Select Check In. | ![]() Booking Details Stay Tab - Room Number Assigned |
The Welcome panel loads. Confirm stay details and edit if necessary. Select Next. | ![]() Verify Welcome Panel |
The Verify Guest Details panel loads. Confirm guest details and update as necessary. When changes are complete select Next. | ![]() Verify Guest Details Panel |
The Stay Enhancement panel will loads. Confirm any stay enhancements a guest may desire if your hotel offers them. When changes are complete select Next. | ![]() Stay Enhancement Panel |
The Room Assignment panel loads. Confirm room details and update as necessary. When changes are complete select Next. | ![]() Room Assignment Panel |
The Payments panel loads. If an amount due is shown for the reservation, as in the example at right, payment must be collected. Select the applicable amount in the Choose Amount section and then scroll down. | ![]() Payments Panel - Amount Due Shown |
.Select the applicable payment type in the Choose Payment Method section. In this example, we used the Cash option. A popup activates for entry of payment details. Complete the popup and select ACCEPT [dollar amount]. The payment is applied and the popup closes. | ![]() Payments Panel - Payment Method Shown ![]() Popup for Entry of Payment Details |
The Registration Card panel loads. Review registration details with the guest. Select Check In. | ![]() Registration Card Panel |
A Room Keys panel loads. If applicable to your hotel, select Make New Key. When completed, select Reservation or Arrivals to go to respective section. | ![]() Room Keys Panel |