Log Optional Service Request For Room

📆 Revision Date:

Some properties offer optional, on-request room services to guests in addition to standard, full checkout service, stayover service, and trash-and-towels service. For example, a guest may ask for new towels when no other room services are needed.

Where a list of optional room services is configured for the property, follow the steps below to log completion of an optional service request.

When the optional service is complete, select the applicable room on the Housekeeping tab.

Housekeeping Tab - Select Room
Housekeeping Tab - Select Room


The room detail page opens.

Select Options.

Room Detail Page - Options Link
Room Detail Page - Options Link


The list of available optional services loads.

Select the completed service, then select Save.

Note that the Save link activates when at least one list item is selected.


Available Optional Services List
Available Optional Services List


The service is marked complete, both on the optional services list panel and room detail page.


Optional Service Complete
Optional Service Complete


Room Detail Page - Options Updated
Room Detail Page - Options Updated