Service Recovery Report
The Service Recovery report documents instances of service recovery actions taken to address guest issues or complaints, providing details such as the date and time of the action, confirmation number, guest name, room number, room rate, duration of stay, service recovery type, category, user responsible, amount involved, and any additional remarks.
Date Range: This report can render the data for up to 94 days
Column Name | Description |
Date | Date when the service recovery action was initiated |
Time | Time when the service recovery action was initiated |
Confirmation Number | Confirmation number associated with the guest reservation |
Guest Name | Name of the guest involved in the service recovery |
Room Number | Number of the room occupied by the guest |
Room Rate | Rate of the room per night |
Nights | Number of nights the guest stayed |
Service Recovery Type | Type of service recovery action undertaken |
Category | Category of the service recovery issue |
Username | User responsible for implementing the service recovery |
Amount | Monetary amount associated with the service recovery |
Remarks | Comments or Notes regarding the service recovery incident |