Housekeeping and Maintenance | HotelKey Knowledge Base

House Keeping & Maintenance

📂 What you will find in this section:

To help your team maintain real-time room readiness, balance floor staff workloads, and track property repairs, we have organized this section into three key functional areas:

🧹 Housekeeping & Room Status Management: Step-by-step guides for updating individual and bulk room statuses (Clean, Dirty, Ready For Guest), setting up cleaning values to balance workload difficulty, and printing daily staff assignment sheets.
👥 Staff & Room Board Assignments: Operational workflows for single-room task assignments, express bulk room distribution, and un-assigning housekeepers to reallocate tasks on the fly.
🛠️ Maintenance & Inventory Controls: Guides for logging general maintenance, setting up rentable (Out of Service) vs. non-rentable (Out of Order) holds, executing automated preventative maintenance schedules, and resolving work orders individually or in bulk.

📂 Knowledge Base Articles

Knowledge Base Link	Key Functional Area	KBA Description
Assign Single Room to a Housekeeper	👥 Staff & Room Board Assignments	Learn how to assign a single room to a specific housekeeper to manage daily cleaning schedules and balance staff workloads.
Create a General Maintenance, Non-Rentable or Rentable Issue	🛠️ Maintenance & Inventory Controls	Learn how to create general maintenance, rentable (Out of Service), and non-rentable (Out of Order) room issues to track property repairs and manage room inventory status.
Express Assign Rooms to Housekeepers	👥 Staff & Room Board Assignments	Learn how to use Express Assign to quickly distribute multiple rooms to housekeepers based on workload, floor, or room status.
Housekeeping Cleaning Values	🧹 Housekeeping & Room Status Management	Learn how to configure and use Housekeeping Cleaning Values to balance attendant workloads based on cleaning difficulty rather than simple room counts.
Managing Preventative Maintenance	🛠️ Maintenance & Inventory Controls	Learn how to configure and manage Preventative Maintenance schedules to automatically trigger maintenance tasks and block room inventory based on room occupancy usage.
Mark a Maintenance Issue Fixed	🛠️ Maintenance & Inventory Controls	Learn how to mark maintenance issues as fixed to resolve work orders and release rooms back into rentable inventory status.
Mark a Single Room as Clean, Dirty or Ready For Guest	🧹 Housekeeping & Room Status Management	Learn how to update an individual room’s housekeeping status to Clean, Dirty, or Ready For Guest to maintain real-time room availability
Mark Multiple Issues as Fixed	🛠️ Maintenance & Inventory Controls	Learn how to mark multiple maintenance issues as fixed simultaneously to clear work order backlogs and return rooms to rentable status in bulk.
Print Housekeeping Assignment Sheet	🧹 Housekeeping & Room Status Management	Learn how to generate and print Housekeeping Assignment Sheets to distribute daily room cleaning schedules to staff.
Set Housekeeping Status for Multiple Rooms	🧹 Housekeeping & Room Status Management	Learn how to bulk-update housekeeping statuses across multiple rooms simultaneously to keep front desk inventory accurate during peak turns.
Un-Assign a Housekeeper from a Room	👥 Staff & Room Board Assignments	Learn how to un-assign a housekeeper from a room to reallocate cleaning tasks and balance daily team workloads.