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Rooms & Facilities

🧹 Rooms & Facilities Reports

Welcome to the Rooms & Facilities reporting hub. Use this page to quickly find reports for room readiness, housekeeping activity, maintenance work, and facilities performance.

Jump to a section: 🛏️ Room Status | 🛠️ Facilities Maintenance | 📋 Operations Analytics

👥 Who is this for?

These reports are primarily designed for:

  • Executive Housekeepers & Supervisors: For assigning daily cleaning boards, tracking discrepant rooms, and managing the cleaning forecast.

  • Chief Engineers & Maintenance Teams: For tracking daily work orders, logging out-of-order (OOO) rooms, and managing preventative maintenance checklists.

  • Rooms Division Managers: For analyzing turnaround productivity, reviewing room history, and resolving front-desk/housekeeping discrepancies.

📂 What you will find in this section:

To help your teams keep the property running smoothly, we have organized our operational reports into three key back-of-house areas:

  • 🛏️ Room Status: Your daily cleaning dashboards. Access reports to track discrepant rooms, generate daily housekeeping sheets, and monitor occupied housekeeping statuses for efficient daily turnarounds.

  • 🛠️ Facilities Maintenance: Essential tools for property upkeep. Find reports to track daily maintenance activity, review maintenance checklist summaries, and monitor out-of-order or out-of-service logs.

  • 📋 Operations Analytics: Productivity tracking and forecasting. Review housekeeping forecasts to optimize staff scheduling, audit room reconciliation, and dive into detailed room service and status histories.

💡 Pro Tip: If you are looking for today's expected guest arrivals to prioritize room cleaning, or need to assign clean rooms to specific guests, please navigate to the 🛎️ Front Desk & Guest Services reporting page.

📂 Knowledge Base Articles

🛏️ Room Status Reports

Report

What it helps you do
All Rooms

Track property-wide housekeeping and maintenance statuses, manage hygiene service schedules, and align room cleaning priorities with incoming check-ins.
Discrepant Rooms

Investigate front desk and housekeeping occupancy mismatches, audit resolved discrepancies, and track staff resolution remarks.
Housekeeping Room Log

Audit room cleaning activity logs, review houseperson timestamps and shift hand-offs, and inspect quality control feedback.
Housekeeping Sheet

Manage daily section assignments, prioritize VIP and early-arrival room turns, inspect ready inventory, and track cleaning credit utilization.
Housekeeping Summary

Monitor real-time shift room statuses, track section progress, handle DND and refusal exceptions, and synchronize readiness with the front office.
Pending Room

Prioritize pending check-ins, align VIP room cleaning queues with live assignments, and minimize guest lobby wait times.
Room Service Requests

Track guest room dining orders, monitor open-to-closed delivery durations, and optimize kitchen dispatch workflows.
Vacant Room List

Audit unoccupied room statuses, analyze extended vacancy trends, and prioritize preventive maintenance and deep cleaning schedules.
🛠️ Facilities Maintenance Reports

Report

What it helps you do
Lock Error

Diagnose door lock hardware failures, resolve unconfigured room mappings, troubleshoot offline wireless lock networks, and prioritize work orders by guest impact.
Maintenance Activity

Track work order lifecycles, analyze estimated versus actual duration variances, and resolve overdue repair tickets.
Maintenance Checklist Details

Audit step-by-step preventive and corrective maintenance tasks, verify technician notes, and enforce quality control standards across property assets.
Maintenance Checklist Summary

Track ticket completion percentages, verify repair sign-offs, identify recurring equipment failures, and restore out-of-order rooms to sellable inventory.
Maintenance Summary

Review work order volumes, analyze open versus closed ticket ratios, and evaluate engineering throughput trends.
📋 Operations Analytics Reports

Report

What it helps you do
Housekeeping Detail

Audit housekeeper cleaning durations, monitor supervisor inspection turn times, and analyze room quality grades to improve floor efficiency.
Housekeeping Forecast

Analyze upcoming cleaning credit demand, project labor needs by service tier, and allocate staffing sections across property buildings.
Room History

Audit room state changes, track user activity, investigate unauthorized status overrides, and reconcile service or billing discrepancies.
Room Reconciliation

Audit high-risk front desk exceptions, inspect room moves and refunds, review duplicate key creation, and support night audit control.
Room Status History

Audit room cleaning timestamps, compare allocated service times against actual durations, and analyze room-type labor complexity.
Service Denial

Audit declined room service logs, track marked-to-closed resolution timestamps, and verify safety check compliance for deferred cleanings.