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System & Administration

⚙️ System & Administration Reports

Use this hub to find System & Administration reports for user auditing, system configuration review, and backend operational checks.

Jump to a section: 👤 User Activity | 🖥️ System Logs

👥 Who is this for?

These reports are primarily designed for:

  • System Administrators & IT: For monitoring system logs, OTA connection failures, and overall PMS security.

  • General Managers & Audit Teams: For auditing user actions, tracking secure operator access, and reviewing night audit completion logs.

📂 What you will find in this section:

To help you manage the backend of your property efficiently, we have organized our system reports into two key administrative areas:

  • 👤 User Activity: Your audit trail for staff actions. Access reports to track detailed user activity, monitor clerk shifts, and review operator security settings for accountability and compliance.

  • 🖥️ System Logs: Diagnostics for system health and training. Monitor OTA check-in failures, review backend Night Audit logs to ensure daily processing completed successfully, and track TrainKey sessions for staff onboarding and compliance.

💡 Pro Tip: If you are looking for cashier shift closings, daily cash drops, or credit card transaction logs, please navigate to the 💰 Finance & Accounting reporting page.

📂 Knowledge Base Articles

👤 User Activity Reports

Report

What it helps you do
Clerk Activity

Audit line-item cashier postings, reconcile shift totals by staff username and payment type, verify GL account allocations, and balance end-of-day drop sheets.
Clerk Reservation Summary

Measure agent reservation volume and total revenue, analyze average yield per booking, track cancellation attrition, and support sales incentive planning.
Clerk Shift

Reconcile daily tender collections, verify cashier drop amounts against net totals, audit petty cash paid-outs, and review individual cash drawer summaries.
Guest Service Agent Productivity

Measure check-in and checkout throughput, compare agent activity across time periods, and optimize front-desk staffing schedules.
Operator Security

Audit system user accounts, verify role permissions, track account changes, and identify inactive or stale operator credentials.
Reveal Credit Card User Activity

Audit staff access to sensitive payment card data, monitor successful versus failed card reveals, and support PCI compliance.
User Activity

Audit reservation system changes, compare previous and current values, trace overrides and status changes, and verify operating compliance.
🖥️ System Log Reports

Report

What it helps you do
Accounting Setup Details

Audit charge type GL mappings, verify tax and service fee rules, and review accounting setup details for configuration accuracy.
Currency Configuration

Audit active exchange rates, verify configuration timestamps, inspect currency status flags, and troubleshoot multi-currency folio conversions.
Night Audit Logs

Monitor the end-of-day rollover sequence, investigate process failures, isolate batch item errors, and verify completion of daily system processing.
Room Count Summary

Audit room number mappings, verify room category setup codes, check inventory capacity by room type, and support room assignment planning.
TrainKey Sessions

Audit employee learning engagement, track required topic compliance, analyze completion trends, and verify operational software readiness.