Cashiering & Billing Modules (v1 & v2)
📂 What you will find in this section:
To help front desk and accounting staff manage guest billing, process payments, and perform folio reconciliations, we have organized this section into four key functional areas:
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💳 Cashiering & Billing Modules (v1 - Classic View): Standard billing workflows for manual charge postings, credit card authorizations, payment collections, paid outs, service recovery adjustments, and basic charge routing.
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🚀 Cashiering & Billing Modules (v2 - New Folio View 2026): Next-Gen financial tools including Quick Pay one-click processing, Stop Charge blocks, Bulk Print All Folios, sub-charge filtering, Transfer All advanced folio tools, and manager payment overrides.
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🔄 Folio Adjustments, Transfers & Routing: Step-by-step guides for transferring line items, moving entire balances to House Accounts or Group Masters, splitting folios, and toggling Net vs. Detail receipt views.
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🔐 Card Authorization & Refund Handling: Best practices for handling gateway authorization adjustments, manual card authorizations, payment refunds, and resolving "Payment Adjustment Not Allowed" exceptions.
📂 Knowledge Base Articles
💳 Cashiering & Billing Modules.v1
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Knowledge Base Link |
KBA Description |
|---|---|
Add a Folio to a Reservation
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Learn how to create and manage additional folios on a guest reservation for custom billing setups. |
Adjusting Charges
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Learn how to adjust, credit, or correct posted charges on a guest reservation folio. |
Adjusting an Authorization Down
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Learn how to handle credit card authorization adjustments down, including workarounds when the gateway prevents reducing authorized amounts. |
Collect a Payment on a Reservation
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Learn how to collect and process guest payments on a reservation using cash, credit card, or alternate payment methods. |
Folio Balance Transfer to a House Account
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Learn how to transfer remaining folio balances, including posted charges and payments, from a guest reservation to a designated house account. |
Manager Charge Adjustment
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Learn how to process Manager Charge Adjustments to apply negative payment credits and display adjustment details on printable guest receipts. |
Manually Add a Charge to a Reservation
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Learn how to manually post individual charges, incidentals, or fees to a guest reservation folio. |
Manually Authorize a Credit Card
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Learn how to process manual credit card authorizations to secure funds on guest accounts. |
Paid Outs
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Learn how to process paid-out transactions to advance cash to guests and post the corresponding charge to their reservation folio. |
Print Only Selected Charges and Payments on Folio
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Learn how to select and print specific charges and payments on a guest folio for customized, accurate guest receipts. |
Refund a Payment
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Learn how to process and issue payment refunds for cash, credit card, and other payment methods on a guest reservation folio. |
Route Charges to a Reservation, House Account or Group Master
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Learn how to set up automated charge routing to direct guest charges to another reservation, a house account, or a group master profile. |
Service Recovery
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Learn how to process service recovery adjustments and guest compensations to resolve service issues and restore guest satisfaction. |
Split Folio and Add Payment After Check In
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Learn how to split a guest folio and process secondary payments on post-check-in reservations. |
Transfer a Charge to a Folio in the Same Reservation
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Learn how to transfer posted charges between different folios within the same guest reservation. |
Transfer a Payment to a Folio in the Same Reservation
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Learn how to transfer posted payments between different folios on the same guest reservation. |
Transfer Charges to a Reservation, House Account or Group Master
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Learn how to transfer single or multiple folio charges to another reservation, a house account, a group master, or a different folio on the same booking. |
Viewing Adjustments - Net View and Detail View
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Learn how to switch between Net View and Detail View on guest folios to control how charge adjustments and credits display on guest receipts. |
💳 Cashiering & Billing Modules.v2
|
Knowledge Base Link |
KBA Description |
|---|---|
New Folio View 2026
|
|
Add an Additional Folio to a Reservation.v2
|
Learn how to create and manage additional folios on a guest reservation for custom billing setups. |
Adjusting Charges.v2
|
Learn how to adjust, credit, or correct posted charges on a guest reservation folio. |
Bulk Print All Folios and Invoices .v2
|
Learn how to use Bulk Print All Folios to generate and print every folio and invoice for a reservation or Group Master in a single action. |
Collect a Payment on a Reservation.v2
|
Learn how to collect and process guest payments on a reservation using cash, credit card, or alternate payment methods. |
Email Guest Folio - Post Check Out .v2
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Learn how to email completed guest folios and receipts to guests after checkout. |
Folio Balance Transfer to a House Account.v2
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Learn how to transfer remaining folio balances, including posted charges and payments, from a guest reservation to a designated house account. |
Manager Charge Adjustment.v2
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Learn how to process Manager Charge Adjustments to apply negative payment credits and display adjustment details on printable guest receipts. |
Manager Payment Refund.v2
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Learn how to process Manager Payment Refunds to issue refund credits to any designated payment method, regardless of the original payment type used. |
Manually Add a Charge to a Reservation.v2
|
Learn how to manually post individual charges, incidentals, or fees to a guest reservation folio. |
Manually Authorize a Credit Card.v2
|
Learn how to process manual credit card authorizations to secure funds on guest accounts. |
Paid Outs.v2
|
Learn how to process paid-out transactions to advance cash to guests and post the corresponding charge to their reservation folio. |
Payment Adjustment Not Allowed.v2
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Learn how to resolve "Payment Adjustment Not Allowed" errors when reducing credit card authorizations by completing the authorization and refunding excess amounts. |
Quick Pay.v2
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Learn how to use Quick Pay to rapidly process and post single-click payment transactions directly to a reservation folio. |
Refund a Payment.v2
|
Learn how to process and issue payment refunds for cash, credit card, and other payment methods on a guest reservation folio. |
Route Charges to a Reservation, House Account or Group Master.v2
|
Learn how to set up automated charge routing to direct guest charges to another reservation, a house account, or a group master profile. |
Service Recovery.v2
|
Learn how to process service recovery adjustments and guest compensations to resolve service issues and restore guest satisfaction. |
Split Folio and Add Payment After Check In.v2
|
Learn how to split a guest folio and process secondary payments on post-check-in reservations. |
Split Rates on a Folio.v2
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Learn how to split a guest folio and process secondary payments on post-check-in reservations. |
Stay Remarks on a Folio.v2
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Learn how to add and manage Stay Remarks on a reservation folio to record internal guest preferences, requests, and operational notes. |
Stop Charge.v2
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Learn how to enable Stop Charge to block new charges on a reservation, folio, or account without altering previously posted transactions. |
Sub-Charge Search and Selection .ng
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Learn how to use Sub-Charge Search to filter and select specific line items without displaying unrelated sub-charge options. |
"Transfer All" in Advanced Folio View.v2
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Learn how to use "Transfer All" in Advanced Folio view to move all charges and payments between folios in a single action. |
Transfer a Charge to a Folio in the Same Reservation.v2
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Learn how to transfer posted charges between different folios within the same guest reservation. |
Transfer a Payment to a Folio in the Same Reservation.v2
|
Learn how to transfer posted payments between different folios on the same guest reservation. |
Transfer Charges to a Reservation, House Account, Group Master or Folio.v2
|
Learn how to transfer single or multiple folio charges to another reservation, a house account, a group master, or a different folio on the same booking. |
Viewing Adjustments - Net View and Detail View.v2
|
Learn how to switch between Net View and Detail View on guest folios to control how charge adjustments and credits display on guest receipts. |
View Payment Schedules.v2
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Learn how to view payment schedules within a reservation folio to manage upcoming guest payment obligations. |