Refund a Payment .ng -v2

📆 Revision Date: 16 Dec 2025

This article explains how to issue a refund for a posted payment. The steps below apply to both cash and credit card payments.

Navigate to In House reservations from Front Desk Dashboard

You can also search for in-house reservations using the options in the left-side menu.

The In House listings page will load.

Select the reservation where the payments need to be refunded.

The reservation details page loads to the Guest tab by default.

Select the Folio tab

Locate the payment that needs to be refunded and check the box of the row.
Click on Refund

Note: the folio screen automatically adjusts to the most efficient layout. If a reservation contains multiple folios, the screen defaults to Side-by-Side View. If there is a single folio, the screen will open in Full Detail View.

The Refund screen opens.

Select a Refund Code, verify the refund amount, and enter Remarks.

You can refund part or the entire amount, the refund amount just cannot exceed the amount available for refund.

Select Next to continue.

Review the Previous Details and Modified Details on the confirmation screen.

Select Confirm to complete the refund.

The message pops up : “Success. Refund has been made.”

The payment is refunded on the Folio tab of the reservation.

Change in Folio balance can be seen.