Reinstate for No-Show reservations .ng

Revision Date: 12 Feb 2026

Purpose

The purpose of the Reinstate option is to allow staff to quickly recover and re-activate reservations that were marked as No-Show, provided the reservation’s check-in date matches the hotel’s current business date (CBD). This ensures operational flexibility by reinstating valid reservations without requiring manual intervention through the reservation actions menu.

Scope

Applies to Arrivals and Search Reservations listing screens.
Functionality is for reservations marked as No-Show.
Reinstate option is displayed only when the reservation’s check-in date = property’s CBD.
Supported as part of Quick Action buttons on each reservation record.

Navigate to No Show / Late Cancel

From the Dashboard, go to No Show / Late Cancel

Identify Reservation

Locate the reservation record marked as No-Show and Click to Open the Reservation

Reinstate Reservation

If the reservation’s check-in date matches the property’s CBD, the Reinstate option will appear.
Click Reinstate to recover the reservation.

Reinstate Reservation

Click Reinstate to reinstate the reservation.
A confirmation prompt will appear.
Click Confirm to proceed.
Upon successful reinstatement, a message will display: “Success – Reservation Updated Successfully.”

Post-Reinstatement Actions

Once reinstated, the reservation is active again.
Staff can now perform any standard actions on the reservation (e.g., check-in, folio updates, payment processing).

Note : Validation & Restrictions

Reinstate option is not available if the check-in date does not match the CBD

Reinstate as Booked is not supported via Quick Actions (only through reservation actions menu).

Manual No-Show marking restrictions may affect availability of the option.