Travel Agent Management .ng

Navigate to the Frontdesk Dashboard
and select New Booking. 

On the Stay Information screen (Step 1 of the New Booking flow), enter all required stay details.

The Travel Agent window will appear. search for the desired agency via Name or Code.

• Partial search is supported. For example, entering "Exp" returns matching results such as "Expedia".

• A minimum of 1 character is required to perform the search.

Select the correct Travel agent from the populated results.

The selected Travel Agent is automatically added to the reservation. No additional save action is required; the Travel Agent is saved when the reservation is completed.

To remove an incorrectly attached travel agent during the booking flow, click the Remove link displayed next to the Travel Agent name on the Stay Information screen.

A confirmation popup will appear.
Select Confirm to remove the travel agent from the reservation.

Navigate to the Dashboard > In House
and select any Reservation.

Open any applicable reservation and navigate to the Guest Tab.

Click on Actions, then select More.

Select Travel Agent and click Add Travel Agent Company

In the Travel Agent search window, enter either: IATA Number, or Travel Agent Name

• Partial search is supported. For example, entering "Exp" returns matching results such as "Expedia".

• A minimum of 2 character is required to perform the search.

Click Search to retrieve matching travel agent records.

Review the search results and select the appropriate travel agent by verifying the:

• Travel Agent Name

• IATA Number

Click Save to link the selected travel agent company to the reservation.

⚠️ Note: If the reservation already has a travel agent attached, the Add Travel Agent Company option will not be available. Instead, you will see:

• Edit Travel Agent Company — to replace the current travel agent with a different one.

• Remove Travel Agent Company — to remove the current association entirely.

Open any applicable reservation and navigate to the Guest Tab.

Click on Actions, then select More.

• Click Edit Travel Agent Company.

• In the search window, enter either the IATA Number or Travel Agent Name.

• Partial search is supported. For example, entering "Exp" returns matching results such as "Expedia".

• A minimum of 2 character is required to perform the search.

• Click Search to retrieve matching records.

• Review the results and select the appropriate travel agent by verifying the Name and IATA Number.

• Click Save to link the newly selected travel agent to the reservation.
  

When you click Remove Travel Agent Company, existing travel agent associations are instantly removed from the reservation.

Verify the Audit Log:

• Open the applicable reservation.

• At the bottom of the screen, select Actions.

• Click Audit Log.

• Locate the action types TRAVEL_AGENT_COMPANY_NAME or IATA_NUMBER within the log entries to view any additions, modifications, or removals related to the travel agent.

Navigate to Frontdesk Dashboard and open the Group Master from the left side menu.

Select the required reservation

Go to the Information tab and click the Edit button.

Click on Add Travel Agency

Search for the Travel agency either by Name or Code.

Note: Partial search is supported (e.g., entering "Exp" returns matching results such as "Expedia"). A minimum of 1 character is required to perform the search.

Click Search to retrieve matching records.

Review the search results and select the appropriate travel agent by verifying the Name and IATA Number.

Choose your preferred save option once selected:

• Save Master Only

• Save to All Members

• Save to Selected Members
  
  Click Apply

If you chose Save to selected Members, search for the specific reservations (you can search by Arrival Date, Departure Date, First Name, Last Name, Room Number, Tier, Company Name, Rate Plan, Source, etc.)

Select the reservations using the check boxes and click Confirm.

Check the reservation details to verify the travel agency was successfully added.

If you want to Replace a Travel Agent, click on Replace Travel Agent.

This will populate the Search for the Travel agency either by Name or Code. Follow the same flow mentioned above to add another travel agent.

• Navigate to the Frontdesk Dashboard and open any of the applicable reservation listing screens.
  (Note: The steps below are identical across all five screens).

• Locate the Sort By dropdown in the filter bar at the top of the screen

• Click the dropdown and select Travel Agent Name.

• Choose the desired sort order (A–Z or Z–A).
  The system defaults to Ascending (A–Z). Reservations without an associated travel agent are automatically placed at the bottom of the list.

• The reservation list is sorted based on the associated travel agent name.