Adjusting Charges .ng -v2

Select the In House tile on the Dashboard.

You can also search for in-house reservations using the options in the left-side menu.

The In House listings page will load.

Select the reservation from which the charges need to be adjusted.

The Reservation Details page will open, displaying the Guest tab by default.

Navigate to and select the Folio tab to proceed.

Note: the folio screen automatically adjusts to the most efficient layout. If a reservation contains multiple folios, the screen defaults to Side-by-Side View. If there is a single folio, the screen will open in Full Detail View.

Locate and select the charge that requires adjustment; this activates the Adjust button.

• Click on Adjust button to adjust a charge.

In the Add Adjustment popup, choose the appropriate Adjustment Code.

Select the required Adjustment Method:

• Modify Amount - Including tax or exclusive of tax

• Apply Discount - By amount or by %

• Adjust Quantity - By quantity of item

• Custom - Custom adjustment inclusive or exclusive of tax

Example : Consider adjusting charges by modifying amount.

• Adjustment code =Service Recovery

• Target amount to be adjusted = 100

Select Next to continue

Enter mandatory Remarks then select Next again.

Review the confirmation page showing Previous Details and Modified Details.

Select Confirm to finalize the adjustment.

On confirmation you will receive a message “Success: Charge(s) adjusted successfully “