Breadcrumbs

Manager Charge Adjustment .ng -v2

📆 Revision Date:

Manager Charge Adjustments provide an alternative way to issue a refund by posting a negative charge in the PMS. These adjustments are visible on the guest receipt, allowing guests to clearly view the adjustment details.

Navigate to In House reservations from FrontDesk Dashboard

You can also search for in-house reservations using the options in the left-side menu.
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The In House listings page will load.

Select the reservation for which the charges needs to be adjusted.
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The Reservation Details page opens with the Guest tab selected by default.

  • Navigate to the Folio tab.

  • Select Charge.

Note: the folio screen automatically adjusts to the most efficient layout. If a reservation contains multiple folios, the screen defaults to Side-by-Side View. If there is a single folio, the screen will open in Full Detail View.
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Toggle Manager Charge Adjustment to ON.

Select the applicable Charge Category and enter the Adjustment Amount, then select Next.

  • In this example, a charge of Bar_Lounge Outlet 1 Lunch_Wine of $200 is applied.
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The Add Charge screen opens, showing the adjustment details.

You can mention if the charge is one time or recurring (daily) along with its quantity.

  • Select Next.
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The Folio is updated to display the manager charge adjustment.

Change in Folio balance can be seen.
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The details of the charge and tax can be seen when clicked on the entry.
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