Creating Departments for Reminders .ng | HotelKey Knowledge Base

📆 Revision Date: 2026-08-18

The following article will cover how to create Departments for Reminders in Property Settings.

When working with Property Settings, please note that access to and the ability to configure the features within it are permission-based. Your access is determined by the user role and the specific permissions that have been granted to your role.

From the HotelKey Home screen, select your property and then Property Settings under Administration.
Once in Property Settings, navigate to Reminder Settings and select Reminder Departments. Click on New to create a new department.
Add Reminder Department screen opens. Enter the details for the new department. Name: Name for the Department ex: Housekeeping Code: Unique code given to the template ex: HSKP Active: Toggle ON to activate the department Auto Popup Unread Reminder on Guest Tab: Toggle ON to automatically display unread reminders when accessing guest profile. Click Confirm when completed.
Now when creating a Reminder Template, the department will reflect on the dropdown.
Reminder Templates will reflect on the Guest tab of the reservation screen. Clicking the + icon in the Reminders section will open a Reminder screen to enter details.
Clicking the dropdown of the Departments field will list active departments to utilize on the reservation. See the article Reminders on a Reservation – Create, View and Close to learn more.