Split Payment During Check In Flow .ng | HotelKey Knowledge Base

Revision Date: 2026-09-18

The Split Payment ensures that guests who wish to divide their total stay balance across multiple payment methods (e.g., two different credit cards, or a mix of cash and card) can do so before completing the check-in process.

Split Equally : Divides the total balance evenly across the selected payment methods. Useful when two or more guests want to pay the same share.
Custom amount: User types the exact amount to charge on each method. Best when one party pays a fixed share and another covers the rest.
By percentage: Agent enters a percentage for each method and the system works out the amount. Useful for proportional splits like 60/40.

Navigate to the Frontdesk Dashboard > Arrivals
Select the desired reservation.
Click on Check In and proceed with the Check-In process until you reach the Payments screen.
Click on Split Payment button
You can choose the number of splits from 2-6 to split the amount in 3 types: Split Equally Split by Custom Split by Percentage
Split Equally This will divide the payment amount equally among the chosen number of splits. You can collect payment in different ways - cash/cheque/credit card etc Click on Accept to collect the payment for each split
Split by Custom: You can divide a custom amount between the chosen number of splits. Choose different/same payment types for both splits Enter a specific dollar amount for each payment method, at the bottom of the screen you can see the balance amount left Click on Accept to collect the payment for each split
Split by Percentage: Choose different/same payment types for both splits Enter a random percentage in both splits, at the bottom of the screen you can see the balance percentage amount left Click on Accept to collect the payment for each split
Collect Payment (Example: Cheque & Cash): For the first payment (e.g., Cheque), select the payment type, enter the amount, and click Accept. A pop-up will appear; enter the cheque number and click Charge. Once payment is accepted, a success message will appear.
For the second payment (e.g., Cash), select the payment type, and after clicking Accept, a pop-up will appear to confirm/choose the amount to be paid. Click Accept to finalize. Once payment is accepted, a success message will appear.
Once all splits are processed and the total matches the balance, click Next to complete the check-in process.
After the check-in is completed, return to the reservation and open the Folio Tab to check the payment status. ⚠️ If you close the Split Payment popup before finishing, nothing is saved. Reopen it and start again. The Total Balance and Remaining Balance values stay in sync as you add or change payment lines.

Note:

Any combination of payment methods is allowed — card + card, cash + card, direct bill + card, and so on.
Once the split amounts add up to the total balance, the agent can authorise all payments together and complete check-in in one step.
The folio and balance summary update automatically to reflect the split.