Override Rate: Keep Current Rate vs. Use New Rate .ng

Revision Date: 17 Apr 2026

Overview

The Enhanced Reservation Modification feature provides Front Desk users with greater control over guest pricing when changing stay details. Previously, modifying a room type or rate plan would trigger an automatic rate refresh, causing any manual price overrides to be lost and forcing staff to re-enter data.

This enhancement introduces a "Keep Current Rate vs. Use New Rate" prompt and an integrated Override Rate tool directly within the modification workflow. This ensures that manually negotiated rates are preserved during room moves or rate changes, reducing billing errors and improving the speed of service.

Modifying a Stay

Open the desired reservation in Booked, In-House, or Arrival status.
Initiate a Change Rate Plan or Change Room Type action.
Change Rate Plan Locate the Rate Plan section and click the Pencil Icon next to it.
Choose the new rate plan from the list and click Next.
Review the modified rates on the summary screen and click Confirm.
Change Room Type Click on the Room Type field.
Select the new room category from the available options and click Next.
On the Consent Screen, choose one of the two mandatory options: Keep Current Rate: Keeps the guest's existing daily rate exactly as it is. Use New Rate: Updates the price to the standard rate for the new room or plan.
Note: The Confirm* button will stay grayed out until you pick one of these options.*
Finalize the Modification After selecting Use New Rate, choose a Reason Code from the dropdown. Add any necessary Remarks and click Next.
Double-check the changes and click Confirm.
Return to the reservation and verify that the new Rate Plan and Room Type are now active.